The Citizens' Service Bureau is the customer service department for the City of St. Louis. Citizens may contact the Citizens' Service Bureau to register complaints or compliments regarding City services or neighborhood concerns using the form provided at right.

Frequently Asked Questions:

How can I register a complaint with the Citizens' Service Bureau?

Call (314) 622-4800 Monday through Friday between 8:00 am and 5:00 pm and your call will be answered by a Citizens' Service Representative or Click here to request City services electronically.

What types of problems should I report to the Citizens' Service Bureau?

All problems that deal with City services should be reported to the Bureau. These would include problems with refuse collection, street maintenance, traffic control signals and signs, street lights, requests for building inspections and health inspections, stray or vicious dogs, accumulations of trash and weeds, air pollution, defective public sidewalks, maintenance in City parks and recreation facilities, and other related City service problems. If you do not know whether or not your complaint is under the jurisdiction of the City Government, merely contact the Citizens' Service Bureau at (314) 622-4800 for clarification of referral information.

What information should I have ready for the Citizens' Service Representative before I call to register my complaints?

You must have the exact address or location of the problem you are reporting and be prepared to give an accurate description of what you have observed. Remember the Citizens' Service Representative who is assisting you has not seen the problem you are reporting, so please be patient if you are asked for additional information. When problems are accurately reported, inspections may be performed.

Why doesn't the City resolve my complaint the same day I report it?

City departments operate on separate work schedules. For instance, the Street Lighting Division knows from past experience how many malfunctioning street lights can be changed per work day. Given the average number of malfunctioning lights that are reported each day by citizens like yourself, and allowing adequate time to handle emergency outages that may occur, the Street Lighting Division can determine that a light reported today should be replaced within ten working days. If the work load increases and more malfunctioning lights are reported than expected, obviously the number of work days needed to replace the lights would increase. Sometimes the city is able to resolve problems in a day. In other cases, problems that are reported must sometimes be resolved through court proceedings such as violations of the City's Property Maintenance Code. Many weeks may pass before a court decision is reached in such cases.